Moving forward...
We meet today to do more synthesis and to begin the design phase.We started the meeting by reading the interview with Dave, and adding the high points to the concept map.
Take-a-ways from the interview with Dave:
-We discovered that we had missed the down-draft tables, dust collector system, and hood altogether on the map, and recognize that the use of this equipment needs attention in our system.
-Dave conveyed that monitors are selected based not only on skill, but also based upon a positive attitude and reliability. We also discovered that specific training is provided only once per year, which leads us to propose a quick, inexpensive system for training new shop Monitors upon hiring them.
-“ID has 300 students, so there is a bigger impact of people and it is more difficult to manage the space…so there is a lot more mess and a lot more debris hanging around.” From this, we realize how important it is to positively change the shop culture in the department NOW, because as the department increases in number even further, change will become even more difficult.
-The biggest issues he identified were cleanliness and tool check-out and return. Tool check-out is being taken care of with the new badge system.
When the ID shop moved from Fahm to Gulfstream, the department received new machines that older students were not trained on. There is an expectation that they will ask for additional training from the shop staff or faculty if they need it, but most don’t.
-“It seems like the ID students use the shop a lot for quick down and dirty sketch models. They rarely use nicer materials.” This may contribute to the difference in shop culture between the ID and Furniture departments.
-Dave pointed out the large number of columns present in the shop area, which we think are good places to post signs, but make moving any of the machines a logistical nightmare.
Once we had a relatively complete diagram of the research findings, we began to outline what an ideal shop culture and environment would look like, using short, specific statements. We made sure to describe the results of the ideal situation, rather than the cause of the situation. For example, ‘students clean on their own,’ rather than ‘a signage system that tells students to clean.’ This process allowed us to paint a shared picture of the desired results of the system we will design.
We next developed two personas to help us visualize both current and ideal shop scenarios.
Using these personas, we developed two scenarios – one to demonstrate the current shop culture, and the other to demonstrate the ideal shop culture.
LINK TO THIS WORK HERE
2/20/2005
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